Get In Touch With The Holistic Skincare Experts Behind Dear Naura Skincare

Have a question about your order, our ingredients, or the best products for your skin? We’d love to hear from you. Use the form below and we’ll get back to you as soon as possible (realistically within 24-72 hours). With love, care and honesty.

Where To Find Dear Naura Holistic Skincare In Person!

Prefer to shop in-person? We’re proud to be on the shelves in select retailers around Los Angeles! While we’re always looking to grow our list of trusted partners, our first partner is below. 

  • Dear Naura x Sustain LA

    Find Dear Naura products at Sustain LA! Stop by this refill station and zero waste shop to explore our small-batch, planet-friendly skincare up close. (along with many other brands!)

Questions about our Small Batch Skincare? Start Here!

ORDERS

How do I check the status of my order?

We will email updates when the product is processing and shipped with tracking number.

Can I cancel my order?

If you placed an order and changed your mind, please email us immediately within 12 hours. If the order is still processing, we may be able to cancel it for you!

Will your product melt?

Some products including balms and deodorants may melt in transit in temperature over 95F degree. In Summer, we will ship from Monday to Wednesday to ensure the order won't sit too long in the postal truck. If the order was placed on Thursday to Sunday. We will ship out on the following Mondays.

SHIPPING

What is the shipping time and processing time?

All orders are processed within 1-5 days. During the holiday season including Memorial weekend, Thanksgiving and Christmas, processing time may take longer to 5-10 days. Shipping time is different and depends on the postal office. Postal office delivery is subject to change depending on the season. Please place an order ahead of time if you are trying to get it delivered with in a certain date.

PRODUCTS

How are your skincare products all natural?

We make our products with naturally derived ingredients or ingredients are certified with EcoCert. For more information, learn more here.

Are Dear Naura skincare products made with organic ingredients?

Not all ingredients are organic as they need to be paid to be certified. Some of the ingredients are sourced from an organic farm.

How are your small batch skincare products made?

I make these in my sterilized lab. Everything is in small batches to ensure the highest quality.

Can Dear Naura create custom skincare products for my skin type?

Yes, I offer consultation and can customize the formula but there does need to be an order minimum to proceed. Email me for more information.

Is the product you want out of stock?

Please email me so I can make this a priority to put back in stock!

Do your skincare products contain preservatives?

Yes! Products containing water require preservative, however, all our preservatives are naturally derived (either from sugar cane derived, probiotic) and EcoCert.

The shelf life for all of our products is 1 year. Balms and deodorant is 2 years.

RETURN & REFUND POLICY

Please refer to our return and refund policy page.

SHELF LIFE

Our products have a shelf life of 1-2 years. All are made in small batches and are freshly made.

We take seriousness and pride at what we do. Third Party Testing (preservative test) has been performed. We make sure those are safe, microbial, yeast, fungus, bacteria free for skincare products. PET Result can be found here.